Consult & Support
Need help with your tech at home?
Same-day or next-day appointments available where possible
Plain English, no confusion
No pressure, honest advice
Help across all your home devices
Appointments available up to 9pm
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Maximise the potential out of your existing technology
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Understand your technology
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Solve everyday issues
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Get devices working together
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Set things up properly
Our Consult & Support service is designed to help you:
What this service is designed for?
👉 The service is flexible, in-home support across all your devices — not just one specific problem.
Not sure which service you need?
If you’re experiencing a fault with a PC or laptop (such as crashes, slow performance, or it not turning on), our PC Diagnostics & Repairs service is the best option.
👉 This service focuses on general home technology support across all devices, including setup, connectivity, and everyday issues.
How we can help
We provide support across a wide range of home technology, including:
Home Setup & Installation
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Setting up new laptops, tablets, and devices
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Installing printers and peripherals
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Connecting and configuring home devices
Wi-Fi & Connectivity
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Improving Wi-Fi coverage and reliability
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Connecting devices to your network
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Troubleshooting internet and connection issues
Smart Home & Devices
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Setting up new and troubleshooting existing smart home devices (such as Smart Doorbells, Cameras & others)
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Device syncing and integration
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TVs, streaming devices, and home entertainment
General Troubleshooting
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Getting devices working properly
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Resolving setup or configuration problems
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Fixing everyday issues across multiple devices
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Recommendations before you spend money
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Help choosing the right equipment
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Explaining things in plain English
Advice & Guidance
How it works
Keeping things as simple as 1.. 2.. 3..
1
Tell us briefly what you need help with and we'll arrange a convenient time for an engineer to visit you.
2
We’ll review your setup and explain the best way forward
Assessment
3
Support
Where possible, issues are resolved during the visit. We will always explain what we are doing and why.
What Happens During a Visit
Inviting someone into your home to help with technology can feel a little uncertain, especially if you’re not sure what to expect. At AxTechWorks, we aim to make the experience simple, transparent, and comfortable from start to finish. Most Consult & Support visits last between 30 and 90 minutes depending on the issue.
During a Consult & Support visit, our engineer will take the time to understand how we can help you and provide clear, practical help without confusing technical language.
We start with you
We take the time to understand what you need and what’s not working the way it should.
We review your setup
We look at your devices, connections, and overall setup to identify what’s causing the issue or limitation.
We explain everything clearly
You’ll get clear, simple explanations — no jargon, no confusion.
We help get things working
Where possible, we’ll resolve the issue during the visit and make sure everything is working properly before we leave.
Pricing
From just £34 per visit
Flexible, time-based support
Our Consult & Support service is charged based on time, giving you the flexibility to get the help you need without overpaying.
Clear, upfront pricing - no hidden costs.
Appointment Duration
30 mins
45 mins
60 mins
75 mins
90 mins
£ 34.00
£ 46.00
£ 58.00
£ 69.50
£ 81.00
£ 44.00
£ 56.00
£ 68.00
£ 79.50
£ 91.00
£ 55.00
£ 67.00
£ 79.00
£ 90.50
£ 102.00
When Should You Book a Consult & Support Visit?
Consult & Support service is ideal when something with your technology isn’t working as expected, or when you simply need help understanding or setting up your new tech.
You will certainly benefit from a Consult & Support visit if:
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Your computer, laptop or tablet is running slowly or behaving unexpectedly
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Your Wi-Fi connection is unreliable or doesn’t reach parts of your home
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Your printer, email, or software isn’t working correctly
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You have bought a new device and would like help setting it up properly
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You want help connecting devices to your home network
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You would like clear advice about improving your home technology setup
Sometimes the issue may be simple, and sometimes it may require a little investigation. A Consult & Support visit allows us to assess the situation directly in your home and provide clear, practical help.
If you’re unsure whether the problem you’re experiencing falls within this service, please feel free to get in touch. We’re always happy to offer guidance and help you decide on the best next step.
