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Our Privacy Policy

and how we keep your data safe

Privacy Policy

AxTechWorks

Last updated: 27/01/2026

 

AxTechWorks is committed to protecting your privacy and handling personal data responsibly and securely. This Privacy Policy explains how personal information is collected, used, and protected when you use our services or interact with us.

 

AxTechWorks is a trading name of Stepans Kanigins, operating as a sole trader. For the purposes of UK data protection law, the sole trader is the Data Controller.

1. Personal Data We Collect

We may collect and process the following personal data:

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Customer Details

  • Name

  • Address

  • Email address

  • Telephone number

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Service & Device Information
  • Device make, model, and serial number
  • Fault descriptions, service notes, and repair history
  • Booking or ticket references
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Communications
  • Records of emails, messages, or calls relating to enquiries or services
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Financial Information
  • Invoice details and payment status
    (Payment card details are not stored by AxTechWorks.)

2. How Personal Data Is Collected

Personal data is collected when you:

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  • Contact AxTechWorks for information or support

  • Book or receive a service

  • Complete service documentation or consent forms

  • Use or interact with our website

3. How Personal Data Is Used

Personal data is used to:

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  • Provide IT repair and support services

  • Communicate regarding bookings, services, or enquiries

  • Maintain service records and business accounts

  • Issue invoices and process payments

  • Meet legal or regulatory obligations

 

Personal data is not sold or used for third-party marketing.

4. Lawful Basis for Processing

Personal data is processed under one or more of the following lawful bases:

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  • Contract – to provide requested services

  • Legal obligation – for tax, accounting, or regulatory compliance

  • Legitimate interests – for service administration and record-keeping

  • Consent – where required

5. Data Sharing

Personal data may be shared only where necessary, including with:

 

  • Payment providers

  • Accountants or compliance services

  • Suppliers or manufacturers where required to complete a repair

 

All third parties are required to process data lawfully and securely.

6. Data Storage & Retention

Personal data is:

 

  • Stored securely using appropriate technical and organisational measures

  • Retained only for as long as necessary for service, legal, or accounting purposes

 

Data is securely deleted or anonymised when no longer required.

7. Your Rights

You have the right to:

 

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure where applicable

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

 

Requests can be made using the contact details below.

8. Contact Details

For privacy or data protection enquiries, contact:

 

AxTechWorks

Trading as Stepans Kanigins

Email: DataPrivacy@axtechworks.co.uk

Customer Services Telephone: +44 (0) 330 229 6210

Data Protection Policy

AxTechWorks

Last updated: 27/01/2026

 

This Data Protection Policy outlines how AxTechWorks, operating as a sole trader, ensures personal data is processed lawfully, fairly, and securely in accordance with the UK GDPR and the Data Protection Act 2018.

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1. Purpose

This policy sets out the principles and measures used to protect personal data handled in the course of providing IT services.

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2. Data Protection Principles

Personal data is processed in accordance with the following principles:

 

  • Lawful, fair, and transparent processing

  • Collected for specific and legitimate purposes

  • Limited to what is necessary

  • Accurate and kept up to date

  • Retained only for as long as necessary

  • Secured against unauthorised access or loss

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3. Data Security Measures

Appropriate safeguards are in place, including:

 

  • Secure storage of digital and physical records

  • Access limited to the sole trader

  • Password-protected systems and devices

  • Secure disposal of data when no longer required

 

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4. Access to Customer Devices

When providing services:

 

  • Access is limited to what is necessary to complete the work

  • Personal files are not accessed unless required for the service

  • Any information encountered is treated as confidential

 

 

5. Personal Data Breaches

In the event of a personal data breach:

 

  • The incident will be assessed promptly

  • Reasonable steps will be taken to contain and mitigate the breach

  • The ICO and affected individuals will be notified where legally required

 

 

6. Third-Party Processing

Where third parties process personal data on behalf of AxTechWorks:

 

  • Processing is limited to what is necessary

  • Appropriate data protection safeguards are required

 

 

7. Review

This policy is reviewed periodically and updated where necessary.

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8. Complaints

If you have any concerns about how your personal data is handled, we encourage you to contact us in the first instance so that we can address the issue as quickly as possible.

 

If you remain dissatisfied, you have the right to lodge a complaint with the UK supervisory authority for data protection matters:

 

Information Commissioner’s Office (ICO)

Website: https://www.ico.org.uk

Telephone: 0303 123 1113

Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

You also have the right to seek a judicial remedy if you believe your data protection rights have been infringed.

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