Straightforward help when your PC isn’t working
If your computer is slow, crashing, won’t turn on, or just isn’t behaving properly - we’ll get to the root of the issue and put it right.
We don’t guess.
We diagnose the issue properly, explain everything clearly, and fix it where possible during the visit.
Same-day or next-day appointments available where possible
Plain English, no confusion
No pressure, honest advice
Most issues fixed on the first visit
Appointments available up to 9pm
Problems We Fix Every Day
Some of the common PC problems we can help with include:
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Slow or unresponsive computers
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Startup issues or no power
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Crashes, freezing, or blue screens
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Internet and connectivity problems
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Software errors and system glitches
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Virus or malware issues
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Hardware faults (drives, memory, overheating)
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Physical damage
What happens during your visit
Keeping things simple
We Listen First
When we arrive, we begin by listening to you. You can explain the problem you’re experiencing with your PC. We may ask a few simple questions to help us understand the problem and work out the best way to support you.
We carry out a full diagnosis
We then run a series of checks to identify the root cause.
This may include:
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Security and malware scans
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Software and error analysis
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Hardware health checks
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System and performance checks
Our goal is simple: find the actual cause - not just treat the symptoms.
We explain everything clearly
Once we’ve identified the issue, we’ll explain:
What the problem is
What’s causing it
What your options are
We fix the issue (where possible)
In many cases, we can resolve the issue during the same visit.
This might include:
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Replacing simple components (if available)
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Improving performance
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Removing viruses or malware
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Fixing software issues (including operating system reinstall)
👉 Most software problems are resolved there and then
If further work is needed
If the repair requires parts or more in-depth work:
We’ll explain exactly what’s needed
Provide a fixed quote before proceeding
Only continue with your approval
If agreed, we can take the device away, complete the repair, and return it to you.
We make sure everything is working properly before we leave
Before finishing, we:
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Make sure you’re comfortable with the result
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Answer any questions you have
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Confirm everything is working properly
We won’t rush off - we make sure it’s sorted.
If your PC needs further repair
Sometimes, resolving the issue properly requires parts or more in-depth work that can’t be completed during a standard visit.
If that’s the case, we’ll guide you through everything clearly and keep the process simple from start to finish.
1
We explain the issue clearly
We’ll explain exactly what the issue is, what’s causing it, and why further work is needed.
No jargon - just a straightforward explanation so you fully understand the situation.
2
Fixed quote upfront
Before anything happens, we provide a clear, fixed quote for:
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Labour
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Parts (if required)
👉 You’ll know the full cost before making any decision.
3
We carry out the repair
If you’re happy to proceed, we’ll carefully take your device and complete the repair properly.
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Your device is handled safely and professionally
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Work is carried out using the right parts and processes
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No shortcuts - just a proper fix
4
We return your device to you
Once the repair is complete, we’ll bring your device back and make sure everything is working as it should.
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Fully tested before return
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Set up and ready to use
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We’ll answer any questions before we leave
💬 No surprises, no pressure
At every stage, you stay in control.
We’ll always explain what we’re doing and confirm any costs before carrying out additional work - so you’re never left guessing.
Pricing
From just £34 £28.90 per visit
Flexible, time-based support
Clear, upfront pricing. No hidden costs
You’ll always know exactly what you’re paying before any work begins
Back to Education
Promotion effective 24/08/2026 - 21/09/2026
15%
OFF
Book your PC Diagnostics & Repairs appointment between 24/08/2026 and 21/09/2026 and we'll apply a 15% discount to eligible AxTechWorks service charges
Appointment Duration
30 mins
45 mins
60 mins
75 mins
90 mins
£ 34.00
£ 46.00
£ 58.00
£ 69.50
£ 81.00
£ 37.40
£ 47.60
£ 57.80
£ 67.58
£ 77.35
£ 46.75
£ 56.95
£ 67.15
£ 76.93
£ 86.70
£ 28.90
£ 39.10
£ 49.30
£ 59.08
£ 68.85
£44.00
£56.00
£ 68.00
£ 79.50
£ 91.00
£55.00
£67.00
£79.00
£90.50
£102.00
Additional Charges
Replacement or additional parts will be quoted separately where required. We will always obtain your approval before ordering any parts.
There is no charge applied for dropping off (returning) your repair to you
Costs vary depending on the type of repair and the time required. A fixed quote will be provided for your approval before any off-site repair work begins.
When Should You Book a PC Diagnostics & Repairs Service?
Not sure if your computer issue needs professional help?
If something doesn’t feel right, it probably isn’t - and that’s exactly where we come in.
Here are some common situations where booking a visit makes sense:
Your computer is running slow
If your PC takes forever to start, apps freeze, or everything just feels sluggish, this could be caused by software issues, failing hardware, or background processes eating up performance.
You’re seeing errors, crashes, or strange behaviour
Random restarts, blue screens, or programs not opening properly are signs that something deeper may be wrong.
You’re worried about viruses or security
Pop-ups, unusual activity, or concerns about online safety? We’ll check your system, remove threats, and help secure your device properly.
You’ve lost access to files or data
If files have gone missing, become corrupted, or won’t open - don’t panic. In many cases, data can still be recovered.
Something just isn’t working properly
Printers not connecting, software not behaving, devices not syncing - if it’s frustrating you, it’s worth getting it checked.
Your device won’t turn on
Whether it’s completely dead or just not booting properly, we’ll diagnose the cause and explain your repair options clearly.
